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Warranty

1 Year Product Warranty (Australia / New Zealand)

Zylux NZ Limited warrants to the Customer that this product is substantially free from defects in materials and workmanship under normal use for a period of 1 Year from the Date of Purchase (Excl. Batteries) when Purchased through an Australian / New Zealand Authorised Dealer / Supplier.

Please ensure you keep a copy of your receipt on file as this will be required for proof of purchase and to validate your warranty.

Obtaining Warranty Service

Within the warranty period, the Customer must contact the authorised supplier / retailer where the product was purchased or alternatively you can contact the Zylux (Tyredog) service centre through one of the following methods:

New Zealand
Website: www.tyredog.co.nz
Email: sales@zylux.co.nz

Australia
Hotline: (03) 9482 2203
Website: www.tyredog.com.au
Email: info@zylux.com.au

If the Authorised Supplier and / or Zylux (Tyredog) service centre concludes that while under normal use, a product failure or malfunction occurred during the warranty period and was caused by a defect in material or workmanship (see Exclusions), the Customer will be asked to ship to the nearest service point. The product must be packaged appropriately for safe shipment. To prove that the product is under warranty, the customer should enclose a copy of their receipt for proof of purchase. It is recommended that returned products be sent by registered mail as Zylux NZ Limited accepts no responsibility / liability for goods lost or damaged in transit. Return Shipping costs to be incurred by the Customer.

Exclusions

If upon receiving a product for repair and if testing and examining the product has disclosed that the alleged defect or malfunction in the product does not exist or was caused by the Customer or any third persons misuse, physical abuse, water damage, unauthorised attempts to open, repair or modify the product or improper installation, this will not be covered under this warranty.

This Warranty is void if:
1. The product has been tampered or repaired by unauthorised personnel.
2. The warranty seal is broken or altered.
3. The warranty period has expired.
4. If Purchased via Ebay, Overseas or a non approved Dealer / Supplier.

If you're not sure whether the dealer/supplier is Authorised, please feel free to Contact Us.