Shipping & Returns

Products are delivered using a registered courier service and are shipped within New Zealand Only..
Items will be shipped direct from our New Zealand warehouse when available, otherwise they may be shipped direct from our Australian warehouse
Please ensure someone is available at your registered delivery / send to address between 9am and 5pm Monday to Friday to receive your order.
Zylux NZ Ltd will not be liable for any additional courier charges if the driver cannot deliver your order on the first attempt.

Delivery times are as follows: (One Payment Received)
Major capital cities: Approx. 2 - 7 working days
country areas: Approx. 3 - 10 working days

Warranty / Returns
All Products come with a 12 Month Warranty.
Refunds or exchanges are not available unless the Product is faulty or damaged in transit.
If a product is faulty or damaged in transit, you may email our Customer Service Department within 7 days of receiving the product . (sales@zylux.co.nz)

Any Faulty / Damaged product must be returned to Zylux NZ Ltd at the sender’s expense so the product can be evaluated for a credit, refund or exchange. Credit for any Products that you send back will be applied to your next order. Returns must be in original condition and packaging, with all accessories and received within 30 days of purchase.